Because it’s a measure of time delay, you want your latency to be as low as possible. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThere appears to be widespread issues with access to email for Virgin Media customers. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date. Black Friday sale ends on 27th November. Rated 4. Please, help, as it is really uncomfortable to work during such service state. Broadband, Phone & TV bundles from £31. Called automated number - no issues detected. No issues. This is the results of the monitoring from yesterday (5pm packet loss due to disconnecting the router). 42. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. If so run the VPN software on it and connect the XBOX via it. Day by day my latency gets worse and worse. Here we will see the SSID / password settings for the WiFi bands. Bandwidth is the amount of data you can send and receive in one second. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. Check your in-game region. Mobile Your Account. Download and upload - 5057307. The best times to game online or make big downloads, for example, would be when connection is fastest. 00. If you deny all traffic, by default, that also denies SSH. in. over-utilisation and Andrew’s comments in Message 20 in the old thread belowHi TanjuHereleci Thanks for your post. VM cable was only laid in my area last spring and made available for installation last summer. More comprehensive network performance managers can test and check latency alongside their other features. The wired speed tests that virgin technicians do themselves m. I've done a full reboot of the router and my Decos. I advised a staff member on here via PM and the response was thus: ” I've had a look on the system and cannot see anything affecting the service down the line. 168. e. My Broadband Ping I've had numerous issues (VM Business) so might share similar problems as OP. Entertain me; Broadband Deals. Broadband and landline phone services are often closely linked, so it’s not surprising that Virgin Media managed to top the naughty spot for this category too. Re: High latency. Hello, I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. A modem reboot fixed this. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. Broadband Status checked: 00:00 . Hi RyqnT, Thank you for reaching back out, sorry to see you are still facing Latency issues and are unable to game, I have had another look our end and as advised cannot see any issues, I can see you do have a technician booked, please let us know how the appointment goes, if you do have any further issues in ther meantime, please do not. It seems to be to do with traffic but I’d expect a 200mb connection to be able to survive 4/5 devices being in use during t. Tuning in. Modem is still rubbish, but if used in modem mode there are no latency spikes. This provides lag-free play without disruption across multiple connected devices. Re: High Latency for over 12-18 months. The CPU (processor) inside the modem component of. latency with 100% packet loss is far from a usable service. Click on the “Upstream” tab, copy the text and paste into your reply. For example, if you have a gigabit fiber internet connection, make sure you’re connected over a gigabit ethernet cable, not over WiFi. My friends who are on virgin in same city don’t get it. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. Flag for a moderator. You should also check that the BQM is set up under the correct IP address as the address will change if switching between router and modem mode. During gaming, I receive random - 5435358. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife g. I upgraded to a 500 mb/s contract and got a hub - 5262735. The latest update we have is: This problem should now be fixed. . Citrix Freezing/ Latency Issue in Speed 2 weeks ago; I keep on losing connection to the internet briefly across all devices in Networking and WiFi 2 weeks ago; Ridiculous latency in Speed 2 weeks ago; has virgin responded to all the complaints of hub 5 RG reboot command in Networking and WiFi 3 weeks agoNetwork Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 3 weeks agoIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Broadband speed statistics found those with speeds in excess of 1GB typically. Hub 3 are DOCSIS 3. All UDP connections are performing very badly on Superhub3 modem, but also whenever there's a significant UDP traffic passing through the modem, other, non-UDP internet connections are slowed down to crawling speeds. Testing network latency can be done by using ping, traceroute, or My TraceRoute (MTR) tool. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. Virgin Media issues statement on latency issues - UPDATED Friday, May 6, 2022 4:59 PM 31 comments We reported on latency issues for Virgin Media. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Please help. e. on 25-11-2021 20:07. There are a few latency spikes however this can be normal. . The screenshots below are just a few examples of our network being unstable not only during peak times but sporadically across the day. Cable Modem StatusItem Status Comments. I am failing to see how I had no problems with streaming with a Sky broadband router vs the Virgin one. Switch off your Gigacube and take out the SIM card. 1. It appears to be a due to a routing choice which appears to go via US servers. We hope to have this fixed by: 00:00 . 30pm to be told we have an 'outage' in our area, which is causing performance problems. As broadband goes, a leased line is a very costly option. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. Speed Test: The speeds are fine but upload latency is really high from previous tests. I have checked the router status and it seems there is noise on the upload channel that is likely the problem as one of the chan. An extra 2GB of mobile data if you have broadband issues. 28. 1 (192. I have checked the system today and no issues are showing. Hi again @Bradleygraham84. Rang up virgin media loads of times but they don’t want to know. 0. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. If it is virgin then it happens to a lot of people including myself. 4-6. Bit late in getting back to you, but I'd bought a new router (XR1000). 397 ms. Yes, intel released a fix and eventually virgin got it rolled out. Steps 1 and 2 is the time taken for your request to travel from your device to your router, to your broadband provider, to the Switchcraft server, and finally, back to your device. Both have really good package prices and reviews, and Zen looks more appealing only because it has an added telephone/voip package (Giganets voip wont be available until January), but I have some concerns regarding zen, are their. Then £39. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. I recently joined Virgin Media as a new customer last month and since then, the high latency spikes makes playing games and talking in voice chat impossible. As you can see from the screenshot, the hops before the ones with the problem are the same between both companies and we also have the same best before the marked hops. 0. Packet loss is where some bits of information are lost. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. I experience intermittent drop outs on video conference calls and I suspect that the latency and packet loss is the reason for. After 30 seconds, insert the SIM card back in and turn your Gigacube back on. . 397 ms. The fact the blue area is still narrow suggests the packet loss is not due to the user downloading on the connection, but some issue in a core network. 100. I have issue with my wifi in general since the start of my contract. I have run some diagnostics from here, I can't see any outages from utilisation. I was wondering if the Hub 3. Multiple broadband speed tests over time can show if and when speed fluctuates. I've been a virgin media customer now for 3 years and very rarely have any issues with my internet unless it is down in the local area (which is a rare occurrence). No idea why, but I cannot play Diablo IV with less than 1000ms, as of today. You’ll currently pay £45 per month for Gig1. just general stuff. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. . 254. 5. To fix this you’ll need to log in to your router and change a few settings. I know the sky was in a different socket (e. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. 3 5120 64 qam 3 2 23600000 35. The latency test I was doing was on the Virgin app to my mobile phone. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. 1. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. I've tried resetting the router and it hasn't changed anything. 1) 5. Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service 😓. 222 ms 3. 1 router mode or 192. Normal latency has been around 8-15ms. However, the two Surface Books did not, my only assumption would be the drivers that the two Surface Books use. 174. Last week it emerged that cable broadband ISP Virgin Media UK had begun deploying a new firmware update v9. Have you checked first for any “known network faults”. The latency test I was doing was on the Virgin app to my mobile phone. We reported on latency issues for Virgin Media customers the other day, which was a follow up to another issue in April. Virgin Media Ireland provides answers to all your slow speeds questions here. BQMs (Past Week) :on 10-11-2022 14:16. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. To fix, or at least mitigate the problem, we have to change the Unbound DNS server configuration to switch from ‘resolver’ to ‘forwarder’ mode: First make sure that your system wide DNS servers are not defined to be on the Virgin Media network. Read this BQM showing peak time latency issues for Virgin Media users | thinkbroadband Can you post the power levels and network log from the Hub for comment, thanks I'm a Very Insightful Person, I'm here to share knowledge, I. 3. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. ID: Best wishes, the Virgin Media Team. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. The engineer which came out found no issues but suggested we had too many devices (approx. Like many users on here, I have been experiencing high latency spikes on my connection. 80% avg. Fast forward months down the line there was still no change with various fix dates been and gone. Many thanks for advice and help. I'm relatively new customer to VM, having only had my broadband installed on 7 November. net and and a 45-51ms delay at host-62-254-42. Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. Now my speeds have gone from 10mb to 390mb download on virgin 350. 8 million premises since it began some years ago (c. Please, help, as it is really uncomfortable to work during such service state. Similar issues occurred in 2020 and after 8 months of terrible internet they were fixed for a year or 2 and have now resurfaced. SNR (signal to noise ratio). By default, all projects automatically come with a default network that allows certain kinds of connections . 24-02-2023. 9 458395984 3. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. Please see link below for a 24 hour snap shop. The estimated fix dte and time is the 27th February at 3pm. 5 5120 64 qam 4 4 43100000 38. 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. 8. My goal is to reduce latency and jitter such that the delay and buffering on a real. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. This makes it difficult for WFH during the day and gaming in the evening. Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi a week ago; Broadband, Wifi Pods and Bandwidth in Networking and WiFi 18-10-2023; Advice on network connectivity for home office in Networking and WiFi 13-08-2023hub 5 best wifi settings. I have rebooted all devices (VM Hub, my own router. Teams call constantly freeze, Jitter and Latency very high from Hub. . 25-11-2022 12:58 - edited 25-11-2022 13:05. For the last few weeks I've been having intermittent issues with latency spikes and packet loss. The average download speeds on our Unlimited Broadband package is 10Mb Φ, but the actual speed you'll get is. 1. No issues in your area? Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. Broadband ISP Virgin Media (VMO2) appears to have unofficially begun the full national rollout of 100Mbps+ (110Mbps max profile rate) upload speeds on their top “Gig1 Fibre Broadband” package (avg. Hi all -looking for some help here. 2. Having super high latency. Please monitor the connection after this time and report back if any issues, we'll be happy to help. 1 53700000 36 5120 KSym/sec 64QAM 2. This results in it being unusable for latency sensitive applications such as gaming. 222 (OpenDNS) is normal at 8-15ms. Virgin Media Community; Broadband; Gaming Support; High latency; Options. Choose your location to check coverage speeds in your area. When you have problems with internet connection it’s best to run a test on your broadband connection to check for any issues. Welcome back to the community and thanks for taking the time to post. David Samuel Robbins / Getty Images. Set the Virgin Media Hub from router to modem mode. 1. on 04-02-2023 20:28. Open an internet browser and type in the Virgin Media IP address: 192. The VM status checker picks up no issues for Broadband but one for TV expected to be resolved by the 10th of this month. Regardless of which router you use, there should be a power button on the rear. 8. Another suggestion is to turn your hub into modem mode and use a separate router. The only fix I've found for this is to limit my upload speed. 5 million via FTTP and. Day by day my latency gets worse and worse. Join from just £25 per month. 168. (step-by-step information on troubleshooting the most common. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. I am on the 1Gig fibre with the. Submit. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. hoping for some advice regarding my latency/ping issues when gaming. Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 159 Locked 33 8. Broadband speed statistics found those with speeds in excess of 1GB typically. Leave it off for about 10 seconds. As explained in my initial post, the issue is not an outage but highly unreliable network performance (high latency, lag and packet loss), which means I can’t use my internet for gaming. Many people reporting issues in this area (service checker says no problems 🙄 ). 50p/m for 516Mbps speeds & £45p/m for Gig1 speeds. - 5200584. my current setup is 1gb bb with hub 5 in modem mode, with ASUS AX56 router. 1%. The update was intended to fix latency spikes caused by the flawed intel chip in the cheap POS Virgin Hub. Sometimes bandwidth gets confused with. Thanks for arranging the visit. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. Right now the following benefits of FTTP over Virgin Media/HFC. Once the test begins click on: Run full test to see Packet Loss / Jitter / Latency. It takes absolutely ages to connect to any website such as a simple google search, video calling is painful and working from home is making the situation so much worse. My latency is very high and - 5173339. The cheapest Volt deal, M250 Volt offers 264Mbps broadband, a phone line and a 10GB O2 mobile SIM for just £31. 4 / 5 based on 675 reviews. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. . Hey @Jayen, thanks for reaching out to us on the Virgin Media forums. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Quickline Complete with 900 Mbps down and 450 Mbps up is free for 3 months then £49/m on a 24 month contract. The problem (likely to be a network routing issue). Best wishes,Ok - what are the issues exactly and are they only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related? Post up the d. This didn't solve the issue for me though. Mobile Your Account. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being around 12ms. 1,000 Mbps avg download/upload speed; 12 month plan; Free installation of your new Full Fibre line; Free in-home set up; Brand new Wi-Fi 6 router; Unlimited data; No mid-contract price rises; £29. just general stuff. Sadly - 5243564. I even opened up a complaint. You’ll also be able to find out if you’re eligible for any automatic compensation. Entertain me; Broadband Deals; Join us; My Virgin Media; Help; For business; Find a storeFirst call 0800 561 0061 - use the automated service to see if there is a local service issue. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. Click on the “> Check router status” button. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. 168. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. in Gaming Support Saturday; Never ending crap from VM in Networking and WiFi Friday; Latency Spikes in Networking and WiFi Friday; High Latency Spikes in Networking and WiFi a week agoThey are all could be important points and well documented. I seem to be getting massive latency issues and speed issues I'm on 350mb. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. We would like to show you a description here but the site won’t allow us. 9 and test again. Just extensive internet blackouts and generally high jitter. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. For all issues we recommend a reboot. Regionally. It doesn't matter how big the download is (it could be a song that would take a. Cambridge speed and latency issue. 0. Rang up virgin media loads of times but they don’t - 5211531 - 2. 3. For the test to the Hub, expect to see a result. . I didn't turn off or reboot the router after the engineer visit, that's just the extent of the loss I have been experiencing. nothing major - xbox, laptop, phones, Alexa etc. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. 0800 561 0061 - which usually gives the most up to date info. I was previously on M200 but have upgraded to M500. I have the Gig1 Fibre Broadband Package. Packet loss and high latency. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Set input buffer to CSTS in the gameplay settings tab. The power levels on both your downstream and upstream don't have any issues, I have also looked at the network log & whilst there are a few upstream issues there isn't anything that isn't within. However, by design, it is more insulated against physical downtime and failures. Rebooting. 59pm Tue 28 Nov. Can someone please look at my BQM and data to confirm if this is expected? My Hub 3 is in modem mode with my own router / mesh network. Download speed, ping and latency are fine. Key Features. 1 channels, this frequently gives great bandwidth in terms of file transfer rates, but at the cost of jitter and latency. 1. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. Reply. in Gaming Support 07-10-2023; Virgin Gig1 is completely unusable for gaming - Connections are being oversold in every area in Gaming Support 05-10-2023 Yeah I recently found that out about docsis. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up. Rang 150 at 3. I have had these issues since the day i got the broadband installed, Over 5 months ago. cpl and hit Enter. Re: High latency and constant packet loss while gaming and video conferencing. Had an ongoing issue in our area for a while, high latency making working from home impossible. I have rebooted all devices (VM Hub, my own router. Increases in jitter and latency have a negative impact on network performance, therefore it's critical to monitor them regularly. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). on 09-02-2021 13:29. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. When you download anything – even just a web page – you are sending a request to a remote server. You can also check to see if we're aware of any issues with 5G in the area through our network status checker. Network lag happens for a few reasons, namely distance and congestion. Hello all, I have been trying to understand why my Virgin Media M100 broadband with a Hub 3 router is giving these poor results especially in the evenings. I wa. 168. Broadband, Voice and TV fault. Awful Latency Issues. Had a new Virgin installation at my new house back in Feb. Broadband only plans with FREE setup, prices from £28. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. Hi, I've been experiencing very. 1) 192. VMUser1812. While basic speeds of 3-5 Mbps. In some cases, you might be able to fix internet lag by changing how your device interacts with the network. But you have mentioned that we keep. 50p/m for 362Mbps speeds, £40. Virgin Media Outage Update - Description: Service update. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. Hi @Jayen. Got a response from virgin media about a complaint I made. I recently upgraded to M500 and since then these issues have become more prevalent. ISPreview has published a response. At the very start of lockdown I was with Virgin and had latency issues due to over utilisation in my area, when I informed Virgin Media of this issue I was given a fix date of sometime that same month. . If it is still poor, change primary DNS to 8. Recently I have been getting some intermittent packet loss and latency spikes that make playing online multiplayer games impossible. No setup fee. Channel Frequency (Hz) Power (dBmV) SNR (dB). Re: Latency spikes. on 23-03-2023 13:07. When you place your order, we'll let you know. Rebooting the hub usually starts the BQM recording again. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. 3 weeks ago.